Refund policy
Refund Policy
Last updated: February 1, 2026
Returns
We accept returns within 14 days of delivery.
To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Non-returnable Items
Certain items cannot be returned, including products that show signs of use, damage after delivery, or improper handling by the customer.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
We will review the issue and arrange a replacement or refund where appropriate.
How to Start a Return
To request a return, please contact us at:
fredafei_t@outlook.com
If your return is approved, we will provide instructions on how and where to send your item.
Items returned without prior approval will not be accepted.
Refunds
Once your returned item is received and inspected, approved refunds will be issued to the original payment method.
Processing times may vary depending on your payment provider.
Contact
If you have any questions about returns or refunds, please contact us at:
fredafei_t@outlook.com